Refund policy

Customer satisfaction is at the top of our list here at RramoLash. To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery if they remain in their original packaging.

To return your order with us you MUST firstly contact us via email or via WhatsApp +86 15318782783, You can choose your refund from one of the following refund payment options:

Store Credit – No restocking fee is deducted if you choose to refund your order in RramoLash store credits, and your next purchase is made easier!

Refund – Monetary refunds will be refunded back to your original form of payment that you used to purchase the order. A 10% restocking fee is deducted from all monetary refunds.

Express shipping costs, international shipping costs, and any other third-party fees are non-refundable. If you paid for the shipping cost with your order, this shipping cost will be deducted from your total refund amount. If your order had free shipping, a fee of $19.99 will be deducted from your final refund amount to cover the shipping.

Any refused international packages and international automatic returns (including Canada) will incur a 30% restocking fee of the total order amount.

The express fee arising from the return will be borne by the buyer

Refunds are processed 5 to 7 business days after your return has been received. Please allow a further 7 business days for your refund to appear on your bank statement before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.

Any used or damaged products are not eligible for any exchanges or returns.

Eligible Products:

Item(s) are in the same condition you received them (unaltered, unused, and unbroken)
Have in their original packaging
Item(s) are returned within 30 days of the order delivery date
Ineligible Products

The lashes were used
The package was broken
The item was damaged, or the original status was changed
Custom orders
Please note that we can’t accept ineligible products and they will be returned to you at your cost.

We are not held responsible for any lost returns.

Exchange Policy
We allow an exchange for all orders on all eligible products within 30 days from the date the order is delivered. Please see our return policy above for eligible product criteria.

The express fee arising from the return will be borne by the buyer

Please contact us if you would like to make an exchange on your order.

If you would like to exchange your order there is a 5% restocking fee.

If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded to your original payment method.

Your exchange can only be processed after we have received your return.